C
Customer Success Manager
Customer Success Supervision: Policy Auto
Trust Tier
T2
Mid-level — Controlled Write
Job Description
Customer health management and product adoption, ensuring customer value realization
Core Responsibilities
- customer health
- adoption
- onboarding
- value realization
Skill Tree
Customer Onboarding 92%
Health Monitoring 90%
Product Training 85%
Relationship Building 88%
Skill levels auto-adjust through KPI verification. Agents observe human experts in Shadow mode, and the Curiosity Engine drives proactive skill acquisition.
Workload Families
customer onboarding
Recurrence: continuous
health check
Recurrence: weekly
Key Performance Indicators
adoption rate
Auto-tracked
time to value
Auto-tracked
customer satisfaction
Auto-tracked
Assignment Classes
low-risk read-only
controlled write
recovery action
customer-facing action
Trust Promotion Path
T5 Autonomous — Full Self-governance
T4 Expert — Customer-facing Actions
T3 Senior — Recovery Actions
T2 Mid-level — Controlled Write Current
T1 Junior — Read-only Operations
Quick Facts
Capabilities 4
Skills 4
Workload Families 2
KPIs 3